Privacy Policy
Effective Date: January 1, 2025 · Last Updated: January 1, 2025
AIClarum, Inc. ("AIClarum," "we," "our," or "us") is committed to protecting the privacy of individuals who visit our website, use our platform, or engage with our services. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
1. Information We Collect
1.1 Information You Provide
We collect information you provide directly to us, including: name, email address, company name, and inquiry type when you submit a contact form; business contact information when you engage with our sales team; and payment information when you subscribe to our platform services (processed by our payment processor).
1.2 Information Collected Automatically
When you visit aiclarum.com, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages. We collect this information using cookies and similar technologies as described in our Cookie Policy.
1.3 Platform Usage Data
When you use the AIClarum platform, we collect data about your usage of platform features, API call patterns, and configuration settings. We do not access, collect, or store your AI model's training data or the underlying data used for predictions unless specifically configured to do so for audit trail purposes and with your explicit consent.
2. How We Use Your Information
We use the information we collect to: provide, operate, and improve our services; respond to your inquiries and provide customer support; send service-related communications; comply with legal obligations; detect and prevent fraud and security incidents; and analyze usage patterns to improve our platform.
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information with: service providers who assist us in operating our platform (hosting, payment processing, customer support tools); professional advisors (lawyers, accountants) under confidentiality obligations; regulatory authorities when required by law; and business successors in the event of a merger, acquisition, or sale of assets.
4. Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations. Contact form submissions are retained for 24 months. Platform usage data is retained according to your subscription agreement, typically 36 months.
5. Your Rights
Depending on your location, you may have the following rights: access to your personal information; correction of inaccurate information; deletion of your personal information (subject to legal retention requirements); portability of your data in a machine-readable format; and objection to processing based on our legitimate interests. To exercise these rights, contact us at trust@aiclarum.com.
6. Texas Privacy Rights
Texas residents have specific rights under the Texas Data Privacy and Security Act. You may request access to, correction of, or deletion of your personal information. You may appeal our decision regarding any rights request by contacting trust@aiclarum.com within 30 days of our response.
7. Security
We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security assessments. No security system is impenetrable, and we cannot guarantee absolute security of your information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
9. Contact Us
For privacy-related questions, contact our privacy team at:
AIClarum, Inc.
600 Congress Ave, Suite 1400
Austin, TX 78701
Email: trust@aiclarum.com
Phone: (512) 555-0163
Data Retention Policy
We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When determining retention periods, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.
In general, we retain account information for the duration of your relationship with us plus a reasonable period afterward. Log data is retained for up to 12 months. Analytics data may be retained in aggregated, anonymized form indefinitely.
International Data Transfers
We may transfer your personal data to countries outside your jurisdiction. When we do so, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by relevant authorities, adequacy decisions, or other legally recognized mechanisms. You may request information about these safeguards by contacting us.
Children's Privacy
Our services are not directed to individuals under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that data promptly.
If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can take appropriate action.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to: (1) know what personal information is collected about you; (2) know whether your personal information is sold or disclosed and to whom; (3) opt out of the sale of your personal information; (4) access your personal information; (5) request deletion of your personal information; (6) not be discriminated against for exercising your privacy rights.
To exercise these rights, please submit a verifiable consumer request to our privacy team. We will respond within 45 days. We do not sell personal information as defined under California law.
Data Protection Officer
For questions about our privacy practices or to exercise your rights, you may contact our Data Protection Officer at the address provided in this policy. We are committed to working with you to resolve any privacy concerns promptly and transparently.
Automated Decision-Making
We may use automated processing to analyze your data in certain contexts, such as fraud detection or personalized recommendations. You have the right to request human review of automated decisions that significantly affect you. To exercise this right, contact us using the information provided in this policy.
Data Retention Policy
We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When determining retention periods, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.
In general, we retain account information for the duration of your relationship with us plus a reasonable period afterward. Log data is retained for up to 12 months. Analytics data may be retained in aggregated, anonymized form indefinitely.
International Data Transfers
We may transfer your personal data to countries outside your jurisdiction. When we do so, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by relevant authorities, adequacy decisions, or other legally recognized mechanisms. You may request information about these safeguards by contacting us.
Children's Privacy
Our services are not directed to individuals under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that data promptly.
If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can take appropriate action.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to: (1) know what personal information is collected about you; (2) know whether your personal information is sold or disclosed and to whom; (3) opt out of the sale of your pe
We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When determining retention periods, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements. In general, we retain account information for the duration of your relationship with us plus a reasonable period afterward. Log data is retained for up to 12 months. Analytics data may be retained in aggregated, anonymized form indefinitely. We may transfer your personal data to countries outside your jurisdiction. When we do so, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by relevant authorities, adequacy decisions, or other legally recognized mechanisms. You may request information about these safeguards by contacting us. Our services are not directed to individuals under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that data promptly. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can take appropriate action. If you are a California resident, you have the right to: (1) know what personal information is collected about you; (2) know whether your personal information is sold or disclosed and to whom; (3) opt out of the sale of your pe
We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When determining retention periods, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements. In general, we retain account information for the duration of your relationship with us plus a reasonable period afterward. Log data is retained for up to 12 months. Analytics data may be retained in aggregated, anonymized form indefinitely. We may transfer your personal data to countries outside your jurisdiction. When we do so, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by relevant authorities, adequacy decisions, or other legally recognized mechanisms. You may request information about these safeguards by contacting us. Our services are not directed to individuals under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that data promptly. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can take appropriate action. If you are a California resident, you have the right to: (1) know what personal information is collected about you; (2) know whether your personal information is sold or disclosed and to whom; (3) opt out of the sale of your pe
Data Retention Policy
International Data Transfers
Children's Privacy
California Privacy Rights (CCPA/CPRA)
Data Retention Policy
International Data Transfers
Children's Privacy
California Privacy Rights (CCPA/CPRA)